- Teamviewer finds one in three employees count on tech friction to rise over the following 12 months
- UK, US and India are among the many worst-affected, Germany among the many most snug
- AI may very well be the answer – however employees should be supported
New analysis from TeamViewer has revealed the correlation between tech and employee satisfaction, which may very well be having a lot broader knock-on results on income and workforce turnover.
The corporate’s Influence of Digital Friction report discovered almost half (46%) of UK companies blame digital friction on slowing their work down, with much more (55%) experiencing delays to vital tasks resulting from IT points.
Furthermore, around one-third (30%) of UK workers expect digital friction to increase over the next year.
Digital friction is costing companies revenue and staff
Businesses in the UK (46%), US (50%) and India (65%) are most likely to report revenue losses due to IT inefficiencies, putting them ahead of the global average (42%). On the flip side, Germany (33%) seems to have sussed out what works and what doesn’t, seeing a much lower rate of revenue loss.
In the UK specifically, nearly half (47%) say tech frustration can contribute to employee turnover. One in three (31%) have even seen colleagues go as a result of poor tech offerings, and a similar number (27%) have considered leaving themselves.
“Our findings show that reducing digital friction can have an enormous impact on both performance and morale,” Strategic Technology VP Andrew Hewitt wrote.
TeamViewer sees AI tools enjoying a job in coping with tech friction – 52% of employees are open to AI dealing with routine IT duties like troubleshooting and password resets already.
“When organisations embrace AI-powered connectivity and smarter IT methods, they will take away limitations, give individuals again priceless time, and create a smoother, extra rewarding work expertise,” Hewitt added.
Apart from integrating AI into extra workflows, corporations should additionally present higher person coaching and onboarding to maintain employees within the loop, giving them a better sense of objective and belonging.
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